Because of the nature of authenticated collectibles, we do not offer general returns for buyer's remorse or a change of mind — all sales are final under normal circumstances.
The one exception: authenticity. If an item you purchase is proven to be inauthentic or materially not as described, you are entitled to a full refund, including original shipping costs.
To request a review under this policy:
- Contact us within 30 days of delivery at buddysautographs@gmail.com
- Provide your order number and a description of the issue
- If the concern involves authenticity, provide documentation from a recognized authentication service (PSA/DNA, JSA, or BAS) supporting the claim
- We will review and respond within 72 business hours — this allows time for us to research the authenticity concern thoroughly before suggesting a resolution
If a claim is confirmed, we will provide a full refund and cover return shipping. We reserve the right to have the item independently re-evaluated before processing a refund under this policy.
Damaged in transit: If your item arrives damaged, contact us within 48 hours of delivery with photos of the damage and packaging — this is handled separately from the authenticity policy above and will be resolved on a case-by-case basis.